1 Techforce Analyst JD Recruitment Keywords: IT Support Analyst, Deskside Support, Executive Technology User Support Business Title: Techforce Analyst Grade: 4 (Job Code: 227C04) Location: Per req Job Summary: As a Techforce Analyst you will analyze, troubleshoot and resolve incidents. The incidents and requests will vary from desktop to infrastructure related issues. This will involve performing on site analysis and resolution of hardware and software problems. You will be providing outstanding IT customer service while being the day to day contact point between internal customers, management and vendors. Required Skills/Experience Experience collaborating with various teams in a service oriented environment with a strong customer success focus Experience troubleshooting issues, researching solutions, and problem solving Ability to learn and adapt quickly to new technologies and business requirements in a fast paced, dynamic global environment Ability to solve complex incidents by applying known documented solutions and processes, taking work items through to completion with minimal direct supervision Ability to communicate with different audiences, regardless of technical understanding, across several channels including but not limited to: instant messaging, emails, video conferencing, or face to face Ability to leverage attentive listening to understand the needs of the customer and empathize with them Bonus Skills/Experience Experience supporting various operating systems in an enterprise environment to include: macOS, Windows 10, Linux Ubuntu, iOS, and Android Experience supporting various hardware in an enterprise environment to include: laptops (Apple, Dell, and HP), desktops (Apple and HP), corporate owned mobile devices (IOS/Android) along with standard peripherals, and hardware provisioning/imaging Experience supporting and troubleshooting corporate networks and remote user environment with LAN, WAN, and VPN implementations globally. Experience supporting and troubleshooting Active Directory related issues Experience with endpoint security tools (anti virus/anti spam/firewall/patching/two factor authentication) Experience supporting conferencing solutions (Audio/Visual) Adherence to security policies and corporate best practices. Contribute to ensuring content accuracy and updating internal and customer support documentation as needed We know that diversity brings success and because of this, we realize there are people with a wide range of experiences and backgrounds that can thrive in this role. If you know you¿re the right person for the job, please apply and help us see how your talents and experience make you a perfect fit.